March 23, 2015

Dear Customer:

In effort to further improve our service levels to you, we are introducing the following core policies effective April 1, 2015:

  • 1. Core Return Policy: Freedom requires the prompt return of cores to enable us to provide timely service to all of our clients. Core returns will be accepted for 1 year from the original date of purchase. After one year, only cash payment will be accepted for the core.
  • 2. Core Returns Applied: Cores returned with return authorization forms will be treated as indicated. Cores returned without complete information will be applied on a FIFO basis by Freedom against the oldest outstanding core owed. If there are no outstanding cores, the item will be deposited into the core bank.
  • 3. Cores Returned after Payment: If a core has been paid for and is subsequently returned within 1 year of the original date of purchase, a credit will be issued that can be applied against any open invoice. Cores returned after 1 year of the original date of purchase will be applied against the oldest outstanding core owed or, if no cores are owed, will be deposited into the core bank.
  • 4. Core Bank Usage: At core due date (currently 90 days from original purchase date), Freedom will automatically offset outstanding cores with the core bank items of the same SKU prior to issuing a core invoice.
  • 5. Core Bank Retention: Freedom will hold cores on behalf of clients for 5 years from the date of receipt. On a quarterly basis, Freedom will notify clients of cores aged more than 5 years and work collaboratively with clients to retire and/or recycle unwanted cores.
  • 6. Core Credits and Payments: If a client has unpaid invoices that are greater than 90 days past due, Freedom will work collaboratively with the client to use the core bank to settle part of or the entire unpaid balance based on the current market value of cores at that time as determined by Freedom.

We also commit to continued improvement of the visibility of our entire core process with you. Within the past year we have implemented a web-based solution that allows you to see the current core list and core bank at any time. In January, we began sending a weekly core notification based on purchases. In April, we plan to expand the weekly electronic notification to include all transactions of cores received and credits applied during the prior week. For clients without an email address on file, Freedom will mail the statement monthly.

Thank you for your continued support and business. We greatly value the opportunity to serve you and are always looking for ways to improve that service.